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Workaround: Use a user name with ASCII characters only. If you use a password that contains high- ASCII or non- ASCII characters, you cannot install v. Center Server using SQL Server with Windows integrated authentication. When you use a password that contains native high- ASCII or non- ASCII characters, the installation of v. Center Server using SQL Server with Windows integrated authentication fails. An error appears while starting service invsvc. Workaround: Use password with ASCII characters only. When you set up v. Center Server to use an external database from the v. Center Server installer, you might not be able to select a system DSN When you configure v. Center Server to use an external SQL database from the v. Center Server installer, the system DSNs configured by using a SQL server driver are not displayed in the list of available DSNs. Workaround: When you configure a system DSN for the external SQL server database, use SQL Server Native Client. 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Center Server installation and synchronize the clock of the machine on which you install v. Center Server with the clock of the Platform Services Controller. Run the v. Center Server installer again. Center Server installation fails if the system name input (FQDN or IP address) does not exactly match the Platform Services Controller input as FQDN/FQDN or IP/IPIf you use an FQDN or IP address when you install the Platform Services Controller, the v. Center Server input should match with the Platform Services Controller input. If you provided a FQDN during the Platform Services Controller installation, when you register v. Center Server with that Platform Services Controller, you must provide the FQDN of the Platform Services Controller. If you provided an IP address during the Platform Services Controller installation, when you register v. Center Server with that Platform Services Controller, you must provide the IP address of the Platform Services Controller. Otherwise, the v. 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COSD implemented Smart Customer Mobile (SCM®), a customer engagement mobile and cloud platform integrated with SAP to facilitate real- time two- way communication with customers through digital channels enabling customers to gain insights about their current consumption patterns.
SCM® has helped COSD in improving their customer behavior through frequent leak alerts, outage alerts, payment reminders and providing them self- service capabilities such as paying bills, submitting service requests, water reports, rebates and programs, track usage and compare their usage with similar households. They could easily push timely notifications and alerts on mobile based on current and future outages to the customer on their portal and mobile devices, which reduced their customer calls and call center cost drastically. The built- in cloud analytics platform also helped COSD in transforming their business processes and identifying customer behavior, along with being able to monitor customer targeted campaigns, manage water conservation programs and increase participation in their sponsored water saving programs. Oklahoma Gas & Electric (OGE) serves more than 7. They needed a solution that would enable a notification preference, facilitating a seamless communication between the utility and its customers. This was the perfect preset to deploy a solution that would not only improve the service levels but will boost customer engagement by providing real- time alerts and notifications. After appropriate analysis, OGE deployed SCM® that allowed the utility to send alerts and notifications through their preferred mode of communication. Using SCM® and SAP technology, OGE could easily send notifications to their customers about their real- time and historic usage, the pending bills (amount and due date), payment receipt, planned & unplanned outages, savings tips & program recommendations. The frequent alerts and awareness about programs, helped OGE customers become more proactive and increase their engagement with the utility. Further, the notifications about usage comparison option went a long way to further augment the lifestyle changes wherein customers started making better choices and informed decisions with regards to their energy and water consumption. The cloud and mobile platforms are allowing utilities to implement the technologies to proactively communicate with their customer in real time. Thus, SCM® in conjunction with the SAP integrated platform, not only delivered on keeping the customers informed and connected with the utility, but, also improve the service levels. The resultant being improved customer experience and higher satisfaction. Key Business benefits: Facilitate seamless communication between utility and consumers, through preferred mode of communication. Improve service levels. Improve customer experience. Increase customer satisfaction by providing self service capabilities. Enhance customer adoption by providing omni- channel digital experience. |
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